04 Sep 2010 
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The knowledgebase is organized into different categories, please select a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

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 I have problems accessing my downloads although payment is made..
 It is inevitable that sometimes even digital delivered products go astray. If you face this problem or anything similar, please do not hesitate to submit a ticket stating your receipt and product purchased, and we will resolve it the soonest.
 eBooks having problems and not showing on my computer
 Basically you have to adjust some settings within your computer so that the ebooks will work again. To resolve the problem, you have to create a key in your registry. To do this just follow the instructions below: 1) Go into Start, Run, then key in
 What is your average response time in responding to tickets submitted?
 Our average response time may take from 1-12 hrs and shall not go more than 24hrs in response to your ticket submission
 The application failed to initialize properly (0xc0000135).
 I am getting an application error message when I try to launch this program. The error message is: The application failed to initialize properly (0xc0000135). Your PC is missing the Microsoft .NET framework which most newly devloped software will have
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